Being able to contact your website hosting provider any time you have any sort of questions or encounter any difficulties is important and how quickly they'll answer back and take action is essential, particularly if your website is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are, in addition a quick way to distinguish actual providers from resellers. The latter in most cases reply just to e-mails or support tickets and you'll need to wait for a whole day or even more in order to receive an answer. When your issue calls for several replies, you'll end up losing a few days so as to get a basic problem solved. With a genuine and reputable hosting company, you should be able to contact the support anytime and receive a prompt reply no matter what the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Website Hosting
All our Linux website hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting services before you make a purchase or you are an existing client and you have a question or a problem, you can contact us any time, including holidays and weekends. We have many channels to contact us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex issues or any troubles which need extra time to investigate and resolve. In contrast to many other web hosting providers, our trouble tickets feature a warranted max reply time of just 1 hour, so no matter what your problem is, it'll be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All of the semi-dedicated packages that we supply include 24/7 customer and technical support, so regardless of what issue you experience, you'll be able to get in touch with us and we'll give you a hand without delay. The guaranteed response time for every e-mail message or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds 20 min. In addition, we provide phone support with a couple of local numbers around the world plus a live chat, so you can get in touch with us and find more details about our solutions even if you do not have an account yet. We're able to assist you with any kind of question or a difficulty you have - payment methods, package features, e-mail configuration, website hosting account settings, and many others. If you use our services, you will not ever encounter a situation where you have to wait for a couple of days to get an issue resolved like you'll have to do with a lot of other service providers.
24/7 Customer Support in VPS Hosting
In case you acquire a virtual private server through us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local phone numbers in the U.S.A., the UK and Australia plus a live chat service. If you are an active customer and you need help with some technical issue which requires longer time to investigate or resolve, you'll be able to open a support ticket from your billing account or you'll be able to send an email and we will handle the issue and send you a response within one hour. The response time is warranted 24/7, which includes holidays and weekends, yet for the vast majority of problems it takes less than 30 mins to get assistance. The support service covers your VPS plus all of the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum answer time warranty, you will take advantage of prompt support when you obtain a dedicated server through our company. Our customer and technical support crews are available 24/7/365, so when you open a support ticket via your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the better option in case the issue involved needs a longer period of time to be resolved or when it should be given to our administrators, because it is easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to phone us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.