In case you’ve bought a hosting plan and you’ve got certain inquiries related to a concrete function/feature, or in case you have encountered some complication and you require support, you should be able to contact the respective support team. All web hosts deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because of the fact that the most effective way to handle an issue most often is to open a ticket. This method of correspondence makes the replies exchanged by both sides easy to track and enables the customer service team representatives to escalate the problem in case, for instance, a system administrator must get involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you need to use no less than 2 different accounts to get in touch with the tech support staff and to actually administer the hosting space. Constantly switching from one account to another can often be a nuisance, not to mention the fact that it takes quite a long period of time for the vast majority of hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Website Hosting
With a website hosting from our company, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket whilst you are browsing through your website files or modifying various settings. The ticketing system is being strictly monitored 24/7 by our technical support staff members and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to receive help. In stark contrast to some other hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for info with regard to any technical or billing issue. In addition, you can read a variety of educational articles, which will help you handle the most commonly confronted obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated packages, so you won’t need another platform to get in touch with our customer service staff – you can do that on the spot in case you encounter a challenge. Opening a new ticket takes several clicks and tracking down an older one is just as easy. With our clever search filter, you can quickly track down any ticket that you’ve already opened. You can submit a ticket at any given time whatsoever as our support team representatives are at your disposal around the clock and reply in less than 60 minutes, even though it rarely takes this much to receive an answer. With the Hepsia Control Panel, you will have everything in one place and you can forget about using two or more platforms to fix a simple issue.