If you’re a website owner, a problem can always surface and it doesn’t necessarily need to be related to the web hosting service. For instance, something might go wrong when you bring an Internet application up to date or some important data might be edited or erased by accident. No matter what the essence of the problem is, you will need to touch base with the respective tech support team and request them to retrieve a backup or to assist you in troubleshooting the problem that you are having. How promptly they will do it will predetermine how much time your sites will be inaccessible. For specific websites like community web portals or Internet shops, a continual downtime often means lost clients and cash. Thus, it’s of prime importance that you use the services of a hosting company that provides not only a very good tech support service, but also a prompt one.
One-Hour Response Guarantee in Website Hosting
If you are using one of our Linux website hosting packages and you have a question or come across some predicament, you can get in touch with us 24/7/365 by submitting a trouble ticket or by sending an e-mail and we will make sure that you have an answer in less than an hour. If the issue can be solved, we will do it before we respond, whereas if there is something that you have to do on your end, we’ll give you all the required information – what possible solutions to try out, what settings to check, etc. Typically, you’ll get a reply within thirty minutes max, which suggests that waiting for hours on end or even for more than a day to obtain help is something unthinkable. Our sixty-minute reply guarantee applies to any inquiry that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a reply within no more than 60 minutes. You can get in touch with us whenever you like with regard to general, billing or technical matters and considering that we are available 7 days a week, you’ll always get assistance right on time. Depending on the particular question or issue, we’ll provide you with more info, fix the obstacle if it has been caused by something that’s within our reach or tell you what to do on your end in case you have to edit a specific setting for an app that we don’t have access to. You can forget about waiting for a whole day for every single reply. Actually, in most cases we answer tickets and emails within no more than 20-25 minutes.