Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We provide a sixty–minute response guarantee for each ticket or e–mail that you send to our client care team. We’ll quickly reply to all standard inquiries and forward right away the matter to our system administrators in case any additional assistance is required. If you make use of the Admin Services package, we’ll carry out any of the included tasks at a time that has been agreed upon in advance.

  • Top quality support service

  • A First–Rate Help Desk Service

  • We’ll be online for you round–the–clock to answer any enquiries that you may have about our Web Hosting Control Panel and any of the apps that we have installed on your behalf on the dedicated web hosting server. In case you also require help handling server management tasks, you can order our Admin Services package, which includes backup disk space, Operating System updates every week, server monitoring and restarting services, plus software installation and problem troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated servers hosting package is fitted out with our cost–free Web Hosting Control Panel, which boasts an in–depth knowledge base and a set of how–to video tutorials. Whenever you need help while working with the Web Hosting Control Panel, just click on the Videos or Help buttons in the top right corner.